1. Payment terms
If payment by invoice has been agreed, the payment needs to be made 30 days from the date of invoice or prior to the course start date, whichever is sooner.
2. Credit terms
Our standard credit terms for account customers are 30 days from date of invoice. Please contact taniya.khan@sja.org.uk if you wish to set up a credit account with us.
3. Course bookings Bookings may be made by email, via Community.Engagement@sja.org.uk or filling in this Request form https://forms.office.com/r/K7BwQR8yqw
Our acceptance of your booking will take place once we have received your booking form and when we email you with a booking confirmation and joining instructions.
If we are unable to accept your booking, we will inform you of this and will not charge you for the course. This might be because we are unable to find a trainer local to you, or with appropriate availability.
4. Cancellations
If you wish to make a change, reschedule, or cancel a course you have booked, please contact us 72 hours before the start of the course, to allow us time to make amendments. In the event that a session has not been cancelled, but there is not a full attendance on the day, the account will still be charged for a minimum of 6 attendees.
You can contact us by telephoning our booking team on 07792 342 661 or by writing to us at taniya.khan@sja.org.uk. Please provide your name, address, details of the booking and, where available, your phone number and email address.
We will let you know if the change is possible and ask you to confirm whether you wish to go ahead with the change or cancellation
In the case of cancellation:
72 hours or more before the session date and time
· Full refund
Less than 72 hours
· Refund not guaranteed
In the event of non-attendance:
· The account will still be charged for a minimum of 6 attendees
In all cases, notice of cancellation must be confirmed in writing addressed to the contact details on the terms and conditions.
5. Unforeseen circumstances
In the event that we need to make significant changes to the community course or these terms we will notify you and you may then contact us to change the date of the booking or transfer the booking to another individual at no cost
6. VAT
All course fees are subject to the current rate of VAT (valid exemptions only).
7. Expectations for the training course
Suitability for the training course
Please note it is your responsibility to ensure that you or any individuals you book on the course are free from any condition which would affect your or their capability to undertake the chosen training course, and that you or they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their community groups responsibility to ensure that they are appropriately supported. St John Ambulance would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.
Participants need a basic command of English (defined as Level 2). So whilst we are often able to provide support to people who for example do not have English as a first language, our ability to do so is limited by the time available and the number of people who require assistance, although we may be able to make special arrangements if requested in advance. Please contact us if you need any guidance.
Expectations of participants
We expect those participating in the session to behave in a considerate, respectful manner. If a trainer feels uncomfortable, they have the right to end the session. They will speak to the
organizer, providing reasons for their decision and report actions to community.engagement@sja.org.uk.
Participants are encouraged to complete a post course evaluation, a small number of questions, to assess the impact and value of sessions.
Expectations of trainer
Our Trainers:
· The trainer will behave in a professional manner in line with SJA values.
· The trainer will deliver appropriate and accurate information.
· The trainer will be dressed appropriately (SJA uniform with ID Badge).
· The session, including set up and take down, should not exceed 4.5 hours (the course duration is 3.5)
· The trainer will ensure that any electrical appliances brought by them to the premises and used there shall be safe, in good working order and used in a safe manner.
8. How we use personal data
When you book direct with us a consumer, St John Ambulance is the ‘data controller’ for your personal data. Our registration number on the data protection register is Z7376592. Our full privacy policy is available here on our website.
